FREQUENT CONSIGNOR QUESTIONS
Basic Consignor Questions:
Who can consign their items and become a seller? ANYONE can consign their children's items.
What percentage of the sales do I receive? Consignors receive 65% of their sales, less an $15.00 registration fee. Consignors who elect to volunteer don't have to pay any consignor fee and can yield you up to 80% of their profits!
Will I keep the same consignor number for all sales? Yes, you will keep the same consignment number.
What if I forgot my consignor number or my password? No worries! Head to the Consignors tab & select "log in". Then, click "Forgot your consignor number or password? Click Here." The system will ask for your e-mail address or your consignor number. Your info will be immediately mailed to you. If this option does not work for you, feel free to contact us and we will be happy to look up your info for you.
When will I receive my consignor check? Your consignor check will be mailed out no later than 14 days following the close of the sale on Sunday.
Tag Entering / Printing / Pricing:
How difficult is it to enter my items and print tags?Registering online is quick and easy! Once registered, you will be assigned a consignor number and can get started immediately. Our exclusive online tagging system is user friendly and you can print your bar-coded tags within minutes. Even if you do not consider yourself to be computer savvy, this system is easy....for EVERYONE!
Do I have to enter my items online all at the same time? No, you can add items whenever you like 24/7. At midnight on Wednesday prior to Drop Off Day, the tagging system will be turned off. This means that no more entries can be made. However, you may still print tags and view your items.
Can you explain the categories to me? When you start entering your items, you will see a drop down list for the categories. You will choose the most appropriate category for your item. This information will give My Kids Closet a rough idea of how many items are in that category for space purposes during set up and drop off. There is also a drop down list for size, if applicable.
I am not sure how to make my own tags, can I still participate? Yes, you may! Anyone who has ever used the web at all will be able to handle this step with ease. Go to our Prep & Tagging page for help. Remember to use Cardstock or Coverstock (65 lb and up) when printing your tags. Please use white or pastel colored paper.
How many tags print on a page? Ten (10) tags will print per page. Please do not shrink the tags to fit more on a page. They do not scan at checkout & you will be scolded... ;)
I don't have a printer, what can I do? You may print your tags at ANY computer (be sure to use cardstock or coverstock). You merely have to login to the website. We are also happy to print them for you for a small fee. Simply Contact Us and we can help you out!
Why must I use card stock/cover stock when printing my barcode tags? Card stock or cover stock is much more durable and will not bend and tear like standard paper. Due to the fact that we will be scanning your items with a barcode scanner, we need to make sure the barcode is readable. Card stock or cover stock helps insure that we will be able to scan your item and credit you properly. If your printer does not accept card stock/cover stock use the heaviest paper you have, or if you are having problems, feel free to contact us for help. Staples sells the paper at a great deal. Maybe a friend or two can even split the cost with you? Please use white or pastel colored paper. Darker or bright colored paper does not scan. We do have card stock available to purchase.
I don't have the internet, what can I do? For those few who do not have internet access, we suggest going to a friends home or the library.
Why must our items be priced at a minimum of $1.00 cents and in $0.50 cent increments? The software we use for the Online Tagging system determines these guidelines. These are the minimum requirements and we do not have control over those prices.
Hangers and Prepping Items:
Where can I get hangers? We have lots of hangers you can use. We also recommend checking with stores like Khols, Old Navy, Walmart, Dollar store to see if they have any extras, or to purchase for a very small fee.
What kind of hangers can I use? You can use wire hangers or plastic store hangers. You are welcome to use nicer hangers, but we have no way of returning your exact hangers to you. However, you may secure other hangers on Pick Up evening. Please understand, any exact hangers that you use will not be returned.
Must ALL of my clothing items be hung up? Yes, clothing items that are hung up sell so much better than folded on the table. For this reason, your items must be on a hanger. ALL clothing items need to be hung with the hanger facing left (like a question mark). Pants and jeans can be clipped or pinned to the hanger.
How can I hang up pants? We have quite a few pants hangers you can have. They work great! Many people hang pants upside down from the legs when they only have the Large Hangers. Wire hangers work great, too. Simply safety pin them to the top part of the hanger. (see example) Do not safety pin pants to the bottom part of the hanger because they slide to one side and are easily overlooked at the sale.
Volunteering:
Do I have to volunteer or stay for the sale? No, you are welcome to volunteer during the sale, but it is not required. All you need to do is price, tag and hang/set up your items… we do the rest and sell your items for you!
Can anyone sign up as a volunteer and attend the Volunteer Pre-Sale? Yes, anyone may sign up to volunteer on a first come/first serve basis. Shoppers can sign up for a maximum of one (1) volunteer shift. Consignors may sign up for a maximum of three (3) volunteer shifts. Please understand, children that are volunteering need to be a min. of 14 years of age.
What if I can't make it to my shift? If your life changes (like that ever happens...hee hee), you have the option to go online and cancel your volunteer schedule. We simply ask that you do this no less than 7 days prior to drop off. If you need to cancel after that time, you will need to find your own replacement. Due to the fact that we have such AWESOME volunteers and it SO much FUN to volunteer, we are pleased to say that we have NEVER had a "no show". However, in the unlikely event that you do not fulfill your volunteering responsibility or find a replacement, a $15 fee will be deducted from your consignor check.
Drop Off & Pick Up Days:
Do I need an appointment to drop off my items? Yes, please login & make a pre-arranged appointment to drop off your items. It also tells us that you know when Drop Off is. It will take approximately 30 minutes to set up your items at the sale.
Will you accept all the items that I drop-off? We ask that all items be clean and free of stains and tears and in working condition. We want to keep a high standard of gently used consignment items at this sale. Please do not be offended if we do not accept an item or pull an item from the sales floor. We will be inspecting all of your electronic items before you set them out on Drop Off Day. Be sure that all battery operated items have batteries in them for testing. All electrical items will be plugged in to insure they work. Also, all DVD's, Cassettes, CD's and VHS will be inspected. It is easy to miss something while getting your items ready at home. We know because we have had to pull some of our own items too! :)
Do I need an appointment to drop off my items? Yes, please login & make a pre-arranged appointment to drop off your items. It also tells us that you know when Drop Off is. It will take approximately 30 minutes to set up your items at the sale.
What if I forget to pick up my items on Pick Up Day? ALL items not picked up on the last day of the sale will become property of My Kids Closet. Pick Up Day is VERY busy! We are simply unable to hold onto all the items which are forgotten. We wish we could, but it is merely an impossible task. Additionally, our contract states that we need to have the building emptied by Sunday night. Please keep in mind, you may send a friend to pick up for you.
Donated Items:
Who receives the Donated items and when do they pick them up? ALL donated are made first offered (via invitation) to local area teachers and administrators on Sunday evening at Pick Up. These dedicated folks truly are the eyes and ears of our valley's children... Any and all remaining items Bottom line is, ALL DONATED ITEMS GO BACK INTO OUR COMMUNITY 100% FREE!!!!!! Seriously, how cool is that!!!??
Misc.
Why don't you accept stuffed animals? I have so many I could put in the sale. Actually, that is one of the main reasons. ALL of us have lots of stuffed animals and we could fill an Ark with them. If each consignor only brought 5 stuffed animals......with just 100 consignors we would have 500 stuffed animals ! Yikes! Again, please do not be offended if we pull any stuffed items that may have been dropped off for the sale. No matter how cute they are, we can't let some in and exclude others. Stuffies that are battery operated are acceptable. We consider them to be a toy.
What if I am missing an item? Does My Kids Closet pay me for that item? Unfortunately, items do walk off the sales floor. My Kids Closet is not liable for any missing items. We can only pay consignors for the items that sold. Please know, we do everything we can to keep this from happening. Since we do not physically check in each and every item it is impossible for us to know what was actually brought to the sale. Please do know, My Kids Closet will always do our very best to insure that your items are safe and cared for.
FREQUENT SHOPPER QUESTIONS
What forms of payment do you accept? We accept Cash, Visa, MasterCard and Discover (fee applies for credit cards) (local checks only).
Is there an admission fee to shop at the sale? No, we want you to save your money for the great items at the sale! :) (However you can beat the lines and get in 1 hour early on the Early Bird Sale Saturday morning for a $5 fee)
How often does My Kids Closet have a sale? We have two sales a year. One is during the Spring and one is during the Fall. Joining our mailing list or registering will give us the chance to keep you posted on upcoming dates!
What is your return policy? All Sales are Final.
Why do you give Volunteers and Consignors a Special Pre Sale Pass? Simply put.... because without them, there would be no possibility of having the My Kids Closet sale. Period. It takes MANY people to coordinate and organize a sale of this magnitude and it's our way of saying "THANK YOU".
Can anyone sign up as a volunteer and attend the Volunteer Pre-Sale? Yes, anyone may sign up to volunteer on a first come/first serve basis. Please understand, children that are volunteering need to be a min. of 14 years of age.
Will dressing rooms be available?
No, there will be NO dressing rooms available. You may consider bringing a tape measure and your child's measurements with you. We will NOT allow shoppers to try on items in the bathrooms at the sale. NO EXCEPTIONS!!
Basic Consignor Questions:
Who can consign their items and become a seller? ANYONE can consign their children's items.
What percentage of the sales do I receive? Consignors receive 65% of their sales, less an $15.00 registration fee. Consignors who elect to volunteer don't have to pay any consignor fee and can yield you up to 80% of their profits!
Will I keep the same consignor number for all sales? Yes, you will keep the same consignment number.
What if I forgot my consignor number or my password? No worries! Head to the Consignors tab & select "log in". Then, click "Forgot your consignor number or password? Click Here." The system will ask for your e-mail address or your consignor number. Your info will be immediately mailed to you. If this option does not work for you, feel free to contact us and we will be happy to look up your info for you.
When will I receive my consignor check? Your consignor check will be mailed out no later than 14 days following the close of the sale on Sunday.
Tag Entering / Printing / Pricing:
How difficult is it to enter my items and print tags?Registering online is quick and easy! Once registered, you will be assigned a consignor number and can get started immediately. Our exclusive online tagging system is user friendly and you can print your bar-coded tags within minutes. Even if you do not consider yourself to be computer savvy, this system is easy....for EVERYONE!
Do I have to enter my items online all at the same time? No, you can add items whenever you like 24/7. At midnight on Wednesday prior to Drop Off Day, the tagging system will be turned off. This means that no more entries can be made. However, you may still print tags and view your items.
Can you explain the categories to me? When you start entering your items, you will see a drop down list for the categories. You will choose the most appropriate category for your item. This information will give My Kids Closet a rough idea of how many items are in that category for space purposes during set up and drop off. There is also a drop down list for size, if applicable.
I am not sure how to make my own tags, can I still participate? Yes, you may! Anyone who has ever used the web at all will be able to handle this step with ease. Go to our Prep & Tagging page for help. Remember to use Cardstock or Coverstock (65 lb and up) when printing your tags. Please use white or pastel colored paper.
How many tags print on a page? Ten (10) tags will print per page. Please do not shrink the tags to fit more on a page. They do not scan at checkout & you will be scolded... ;)
I don't have a printer, what can I do? You may print your tags at ANY computer (be sure to use cardstock or coverstock). You merely have to login to the website. We are also happy to print them for you for a small fee. Simply Contact Us and we can help you out!
Why must I use card stock/cover stock when printing my barcode tags? Card stock or cover stock is much more durable and will not bend and tear like standard paper. Due to the fact that we will be scanning your items with a barcode scanner, we need to make sure the barcode is readable. Card stock or cover stock helps insure that we will be able to scan your item and credit you properly. If your printer does not accept card stock/cover stock use the heaviest paper you have, or if you are having problems, feel free to contact us for help. Staples sells the paper at a great deal. Maybe a friend or two can even split the cost with you? Please use white or pastel colored paper. Darker or bright colored paper does not scan. We do have card stock available to purchase.
I don't have the internet, what can I do? For those few who do not have internet access, we suggest going to a friends home or the library.
Why must our items be priced at a minimum of $1.00 cents and in $0.50 cent increments? The software we use for the Online Tagging system determines these guidelines. These are the minimum requirements and we do not have control over those prices.
Hangers and Prepping Items:
Where can I get hangers? We have lots of hangers you can use. We also recommend checking with stores like Khols, Old Navy, Walmart, Dollar store to see if they have any extras, or to purchase for a very small fee.
What kind of hangers can I use? You can use wire hangers or plastic store hangers. You are welcome to use nicer hangers, but we have no way of returning your exact hangers to you. However, you may secure other hangers on Pick Up evening. Please understand, any exact hangers that you use will not be returned.
Must ALL of my clothing items be hung up? Yes, clothing items that are hung up sell so much better than folded on the table. For this reason, your items must be on a hanger. ALL clothing items need to be hung with the hanger facing left (like a question mark). Pants and jeans can be clipped or pinned to the hanger.
How can I hang up pants? We have quite a few pants hangers you can have. They work great! Many people hang pants upside down from the legs when they only have the Large Hangers. Wire hangers work great, too. Simply safety pin them to the top part of the hanger. (see example) Do not safety pin pants to the bottom part of the hanger because they slide to one side and are easily overlooked at the sale.
Volunteering:
Do I have to volunteer or stay for the sale? No, you are welcome to volunteer during the sale, but it is not required. All you need to do is price, tag and hang/set up your items… we do the rest and sell your items for you!
Can anyone sign up as a volunteer and attend the Volunteer Pre-Sale? Yes, anyone may sign up to volunteer on a first come/first serve basis. Shoppers can sign up for a maximum of one (1) volunteer shift. Consignors may sign up for a maximum of three (3) volunteer shifts. Please understand, children that are volunteering need to be a min. of 14 years of age.
What if I can't make it to my shift? If your life changes (like that ever happens...hee hee), you have the option to go online and cancel your volunteer schedule. We simply ask that you do this no less than 7 days prior to drop off. If you need to cancel after that time, you will need to find your own replacement. Due to the fact that we have such AWESOME volunteers and it SO much FUN to volunteer, we are pleased to say that we have NEVER had a "no show". However, in the unlikely event that you do not fulfill your volunteering responsibility or find a replacement, a $15 fee will be deducted from your consignor check.
Drop Off & Pick Up Days:
Do I need an appointment to drop off my items? Yes, please login & make a pre-arranged appointment to drop off your items. It also tells us that you know when Drop Off is. It will take approximately 30 minutes to set up your items at the sale.
Will you accept all the items that I drop-off? We ask that all items be clean and free of stains and tears and in working condition. We want to keep a high standard of gently used consignment items at this sale. Please do not be offended if we do not accept an item or pull an item from the sales floor. We will be inspecting all of your electronic items before you set them out on Drop Off Day. Be sure that all battery operated items have batteries in them for testing. All electrical items will be plugged in to insure they work. Also, all DVD's, Cassettes, CD's and VHS will be inspected. It is easy to miss something while getting your items ready at home. We know because we have had to pull some of our own items too! :)
Do I need an appointment to drop off my items? Yes, please login & make a pre-arranged appointment to drop off your items. It also tells us that you know when Drop Off is. It will take approximately 30 minutes to set up your items at the sale.
What if I forget to pick up my items on Pick Up Day? ALL items not picked up on the last day of the sale will become property of My Kids Closet. Pick Up Day is VERY busy! We are simply unable to hold onto all the items which are forgotten. We wish we could, but it is merely an impossible task. Additionally, our contract states that we need to have the building emptied by Sunday night. Please keep in mind, you may send a friend to pick up for you.
Donated Items:
Who receives the Donated items and when do they pick them up? ALL donated are made first offered (via invitation) to local area teachers and administrators on Sunday evening at Pick Up. These dedicated folks truly are the eyes and ears of our valley's children... Any and all remaining items Bottom line is, ALL DONATED ITEMS GO BACK INTO OUR COMMUNITY 100% FREE!!!!!! Seriously, how cool is that!!!??
Misc.
Why don't you accept stuffed animals? I have so many I could put in the sale. Actually, that is one of the main reasons. ALL of us have lots of stuffed animals and we could fill an Ark with them. If each consignor only brought 5 stuffed animals......with just 100 consignors we would have 500 stuffed animals ! Yikes! Again, please do not be offended if we pull any stuffed items that may have been dropped off for the sale. No matter how cute they are, we can't let some in and exclude others. Stuffies that are battery operated are acceptable. We consider them to be a toy.
What if I am missing an item? Does My Kids Closet pay me for that item? Unfortunately, items do walk off the sales floor. My Kids Closet is not liable for any missing items. We can only pay consignors for the items that sold. Please know, we do everything we can to keep this from happening. Since we do not physically check in each and every item it is impossible for us to know what was actually brought to the sale. Please do know, My Kids Closet will always do our very best to insure that your items are safe and cared for.
FREQUENT SHOPPER QUESTIONS
What forms of payment do you accept? We accept Cash, Visa, MasterCard and Discover (fee applies for credit cards) (local checks only).
Is there an admission fee to shop at the sale? No, we want you to save your money for the great items at the sale! :) (However you can beat the lines and get in 1 hour early on the Early Bird Sale Saturday morning for a $5 fee)
How often does My Kids Closet have a sale? We have two sales a year. One is during the Spring and one is during the Fall. Joining our mailing list or registering will give us the chance to keep you posted on upcoming dates!
What is your return policy? All Sales are Final.
Why do you give Volunteers and Consignors a Special Pre Sale Pass? Simply put.... because without them, there would be no possibility of having the My Kids Closet sale. Period. It takes MANY people to coordinate and organize a sale of this magnitude and it's our way of saying "THANK YOU".
Can anyone sign up as a volunteer and attend the Volunteer Pre-Sale? Yes, anyone may sign up to volunteer on a first come/first serve basis. Please understand, children that are volunteering need to be a min. of 14 years of age.
Will dressing rooms be available?
No, there will be NO dressing rooms available. You may consider bringing a tape measure and your child's measurements with you. We will NOT allow shoppers to try on items in the bathrooms at the sale. NO EXCEPTIONS!!
Got Questions?
Don't be discouraged, we've got the answers!
Don't be discouraged, we've got the answers!
